CANCELLATION POLICY

COVID-19 Cancellation Policy:

Amid the ongoing uncertainty of COVID-19, we have temporarily modified our cancellation policy to offer greater flexibility to all our clients. We hope this will alleviate any stress and hesitation you have about your upcoming appointment. 

 

If you need to reschedule for whatever reason, and especially if you are not feeling well, we understand and request you to please contact us as soon as possible to reschedule. 

 

To further support you, there will be no penalties for cancellations if we are notified prior to the appointment start time. Guests who "No-Show" without contact, will be charged full price for missed appointments.

 

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all of our clients and out of consideration for our therapist time, we have adopted the following policies:

How should I Cancel / Reschedule my appointment?

  • If you are outside of the 24-hour window, log into your "Schedulicity" account to cancel or reschedule.

  • If you are inside of the 24-hour window, the system will not allow you to make any changes to the scheduled appointment. Please send an email to pttm.info@gmail.com as soon as possible. 

  • You can also leave a voicemail by calling the direct office phone line: 443.583.0202. *We do not have a receptionist. Voicemails may not be received prior to your scheduled time. 

  • Email is the preferred and best way to communicate with us. 

 

Arriving Late:

  • If you have not arrived or called after 15 minutes, you will be considered a “No Show”.

  • Appointment times have been arranged specifically for you. If you do arrive late, your session will be shortened in order to accommodate others whose appointments follow yours. 

  • Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start and conduct a session.

  • Regardless of the length of the treatment actually given, you will be responsible for the “full” session.

  • Out of respect and consideration to your therapist and other customers, please plan accordingly to arrive on time.