We understand that unanticipated events happen
occasionally in everyone’s life. In our desire to be effective and fair to
all of our clients and out of consideration for our therapist time, we have
adopted the following policies:
have reserved and block your appointment slot exclusively for you. Since we turn away other
clients to hold your reservation, we require for 24-hours’ notice so
that we can schedule another guest.
cancellations with less than 24 hours' notice will result in
a cancellation fee for the amount of the scheduled session on your credit
card. This policy also applies to internet promotional vouchers, gift certificates/cards and massage packages.
booking an appointment, you authorize this business to charge your credit
card used to schedule.
- If we are unable
to process the fee by credit card, the fee can be paid in person or by
Prepaid Service Guests:
"Online vouchers", "Gift certificates / cards", or "Premiere
will still have access to use gift certificates and vouchers without
- If multiple
sessions were purchased, ability to schedule and standing appointments
will be denied until the fee is paid.
How should I Cancel / Reschedule my appointment?
- Outside of
the 24-hour window, please log into your "Schedulicity" account
to cancel and reschedule.
of the 24-hour window, the system will not allow you to make any
changes to the scheduled appointment. Please send an email to: [email protected] as soon as
- Voicemails may not
be received prior to your scheduled time. To avoid an accidental credit
card charge, email is the best form of communication.
you have not arrived or called after 15 minutes, you will be considered a “No
times have been arranged specifically for you. If you do arrive late,
your session will be shortened in order to accommodate others whose
appointments follow yours.
upon how late you arrive, your therapist will then determine if there is
enough time remaining to start and conduct a session.
of the length of the treatment actually given, you will be responsible for
the “full” session.
- Out of respect and
consideration to your therapist and other customers, please plan
accordingly to arrive on time.